Monday, December 12, 2022

CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ApplicationException: TPESVCFAIL - application level service failure

After hitting PeopleSoft login page in browser getting following message

CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ApplicationException: TPESVCFAIL - application level service failure

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App Server logs does show following message

PSAPPSRV.7524 (4) [XX GetCertificate] - - - (1) (NET.502): PTWEBSERVER@HOSTNAME is an Invalid User ID, or you typed the wrong password.  User ID and Password are required and case-sensitive.  Make sure you're typing in the correct upper and lower case.  

Based on these issue is with PTWEBSERVER User .

1. User account PTWEBSERVER is locked, and if it is then unlock the PTWEBSERVER account :

UPDATE PSOPRDEFN SET ACCTLOCK=0 WHERE OPRID=’PTWEBSERVER’;

2. User password is not matching with encrypted value.
Navigate to 
$PS_CFG_HOME/webserv/<DOMAIN_NAME>/peoplesoft/applications/peoplesoft /PORTAL.war/WEB-INF/psftdocs/<DOMAIN_NAME>/configuration.properties

Look for parameter WebPassword

If you know existing password then use pscipher utility to check encrypted value of it and see if it matches with above WebPassword value. If not then reset it.

on command prompt type follow to get encrypted value
>pscipher password

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